Privacy Policy
Yellow Penguin (“we”, “us”, or “our”) operates the website yellowpenguin.travel and provides shore excursion services for cruise passengers in South America. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or book a tour with us.
1. Information we collect
We collect information you provide directly to us when you make a booking, contact us, or communicate with us through any channel (email, WhatsApp, Facebook Messenger, or other platforms). This may include:
- Name and surname
- Email address
- Phone number or WhatsApp number
- Cruise ship name and itinerary details
- Country of residence
- Payment information (processed securely through PayPal or bank transfer)
2. How we use your information
We use the information we collect to:
- Process and confirm your tour bookings
- Communicate with you about your reservation, including logistics and schedule updates
- Send you relevant information about your upcoming tour
- Respond to your inquiries and provide customer support
- Issue refunds when applicable under our cancellation policy
We may use your contact information (such as WhatsApp number or email) to send you information about tours available at other ports on your cruise itinerary. This is part of our service to help you make the most of your trip. You can opt out of these communications at any time by replying STOP or letting us know directly.
We do not sell your data to third parties.
3. Automated messaging
We use automated messaging tools to respond to inquiries and provide information about our services through Facebook Messenger, WhatsApp, and email. When you contact us through these channels, your messages may be processed by automated systems to provide faster responses. If a matter requires human attention, it is escalated to our team directly.
4. Data sharing
We may share your information with:
- Local guides and drivers — we share only the minimum information necessary to conduct the tour: your first name, number of passengers, and tour date. We do not share your phone number, email, or payment details with guides.
- Third-party payment processors to complete your transaction. Yellow Penguin does not store or access any credit card or payment data.
When you book through third-party platforms such as Viator, GetYourGuide, Civitatis, or Bokun, those platforms share your booking details with us in order to fulfill your reservation. Their use of your personal data is governed by their own privacy policies, which we encourage you to review.
We do not share your information with any other third parties without your explicit consent.
5. Cookies and tracking
Our website uses Google Analytics (Google Tag Manager, ID: G-4EMVVH6YW0) to collect anonymized data about website usage, including pages visited and general geographic location. This helps us understand how visitors use our site and improve our content.
Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We do not use advertising pixels or behavioral tracking tools beyond Google Analytics.
6. Data retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Booking records are kept for a minimum of one year after the tour date for administrative and accounting purposes.
7. Your rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to our legal obligations
- Withdraw consent for communications at any time
8. Data security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All payment transactions are processed through secure, encrypted platforms.
9. Children’s privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Yellow Penguin
Email: [email protected]
Website: yellowpenguin.travel
South America
Yellow Penguin — Shore Excursions for Cruise Passengers · Argentina · Chile · Uruguay
