Don't worry! We guarantee you'll be back in time for your cruise departure. Our guides are well aware of the departure schedules and will get you back to the ship with plenty of time to spare.
If your ship doesn't arrive at the port due to bad weather or any other reason, we will offer you a full refund. The same policy applies if the ship arrives too late and there isn't enough time for your original tour.
If you can't take your tour because your ship misses the port, arrives late, or the tour provider cancels the tour for any reason, you will automatically receive a refund. The refund will be applied to the payment method you used to book the tour.
You can cancel your booking and receive a full refund up to 7 days before your tour date. After this date, tours are no longer refundable.
Yes, we guarantee that our prices are the lowest you can find. Our prices are up to 50% cheaper than the tours offered by cruise lines.
Yes, many of our tours offer special prices for children under 12 years old. Children under 2 years old who travel on an adult's lap usually do not have a cost. Check the descriptions of each tour for more details.
No! Although cruise lines suggest that independent tours are risky, our team is fully aware of your cruise schedule. Our tours are designed to ensure you return with plenty of time to spare. In 15 years of experience, we have never left any client behind to miss their cruise.
We are locals! We love what we do and want travelers to have the best experience of our lands. We guarantee the best prices on excursions so you can enjoy your time in the ports of South America to the fullest. Personalized experiences: We use small vehicles to ensure an intimate experience, with guides ready to assist and answer all your questions (average 12 to 15 passengers per vehicle). Professional guides: Our certified guides will take care of you throughout the trip. We offer tours in Spanish, English, Portuguese, German, Chinese, French, Italian, and Hebrew. Satisfaction guaranteed: We are a responsible company and offer a satisfaction guarantee, or we will refund your money. Many travelers who try us in one port choose us for their next stops.
It's easy to purchase and book an excursion on our website! CLICK HERE (directing to the home page) and enter your cruise information and departure date to see all available excursions. You can also email us for assistance at [email protected].
You can book up to the same day.
When booking, enter your payment information, which will be authenticated through our platform. You can pay with a credit card, PayPal, Zelle, and crypto. Once the payment is made, you will receive a booking confirmation by email.
You will receive an immediate confirmation of your purchase by email. Remember to have the electronic voucher with you (no need to print it).
To modify or cancel your booking, please contact us at [email protected].
We will be waiting for you at the designated meeting point at the port. Look for the yellow Yellow Penguin badge, and always remember to follow the Yellow Penguin throughout the tour!
Tipping is optional and not included. If you enjoyed your experience, a tip is a nice way to thank your guide. Most currencies are accepted. Also, the entire Yellow Penguin team would be very happy to receive your review on Google and TripAdvisor.
The weather in these latitudes can be very changeable depending on the ports you visit. We always recommend wearing comfortable clothing, sunscreen, a hat and sunglasses, a water bottle, and your camera to capture the best moments. You can contact a Yellow Penguin expert to receive personalized recommendations for each destination.
Our tours are conducted in modern minivans equipped with air conditioning and, in most cases, free WiFi.
For shared tours, we use minivans that can accommodate up to 17 passengers. For private tours, we offer vehicles that can accommodate between 4 and 46 people.
Of course. No matter if your group is large or small, at Yellow Penguin we take care of organizing a custom tour for you.
Complete the form and our Travel Specialists will craft your quote
